Selasihmqp

Legal & House Information

Terms & Conditions

These terms apply to all enquiries, bookings, and stays at Selasih Manor. They are written plainly and we ask that you read them before confirming a reservation. If anything is unclear, please contact us directly.

Last Updated: 18 April 2025

1. About Selasih Manor

Selasih Manor is a privately operated boarding house at 64, Jalan Mahameru, 50480 Kuala Lumpur, Wilayah Persekutuan, Malaysia. We operate three accommodation options: the South Wing Apartment, the East Room, and the Garden Cottage. The house is managed directly by the resident staff and is not affiliated with any hotel group or third-party booking platform.

Enquiries and bookings are accepted by telephone at +60 3-2693 5814 or by email at [email protected]. There is no online booking system; all reservations are confirmed in writing by the house.

2. Definitions

In these terms, the house refers to Selasih Manor and its management. The guest refers to the individual making the enquiry or booking, including any person accompanying them during the stay. The accommodation refers to whichever room or cottage has been agreed upon. The booking period refers to the confirmed dates of the stay.

3. Making a Reservation

All reservations begin with an enquiry by telephone or email. The house will confirm availability and, if appropriate, provide a written summary of the dates, rate, and accommodation. A reservation is not binding until both parties have confirmed in writing — typically by email — and the deposit has been received.

The house reserves the right to decline any enquiry without stating a reason.

3.1 Minimum Stay Requirements

  • South Wing Apartment: minimum stay of fourteen nights (one fortnight).
  • East Room: minimum stay of three nights; maximum single booking of seven nights.
  • Garden Cottage: minimum stay of seven nights.

Bookings that do not meet the minimum stay requirement will not be accepted. Extensions to an existing stay may be arranged subject to availability and are confirmed separately.

3.2 Deposit

A deposit equal to the first night's rate (East Room and Garden Cottage) or one week's rate (South Wing Apartment) is required to secure a reservation. Payment instructions are provided at the time of confirmation. The deposit is applied against the total balance of the stay.

4. Rates and Payment

Rates are quoted in Malaysian Ringgit (MYR) and are inclusive of any applicable taxes. Rates are those agreed at the time of booking confirmation and are fixed for the booked period. The house does not offer promotional pricing or negotiated discounts after confirmation.

  • South Wing Apartment: MYR 2,180 per fortnight.
  • East Room: MYR 530 per night. Rate includes breakfast in the dining room and use of the library.
  • Garden Cottage: MYR 1,170 per week.

The remaining balance is due on or before the first day of the stay, unless a different arrangement has been agreed in writing. The house accepts payment by bank transfer. Cash is accepted on the premises for balances of MYR 500 and below. We do not accept credit or debit cards at this time.

5. Cancellation and Changes

5.1 Cancellation by the Guest

Cancellations must be communicated in writing to the house. The following conditions apply:

  • More than 14 days before arrival: the deposit is returned in full, less any bank transfer charges incurred.
  • 7 to 14 days before arrival: 50% of the deposit is retained by the house.
  • Less than 7 days before arrival: the full deposit is retained by the house.
  • After arrival: no refund is available for nights not used, whether the guest departs early or cancels the remainder of a confirmed booking.

In exceptional circumstances — serious illness, bereavement, or events beyond the guest's reasonable control — the house will consider the matter on its own facts. Such requests should be made in writing and may be supported by documentation.

5.2 Changes to a Booking

Requests to change the dates of a confirmed booking should be made as early as possible. The house will try to accommodate such requests where the new dates are available, but cannot guarantee that a change will be possible. Changes confirmed in writing supersede the original booking.

5.3 Cancellation by the House

The house reserves the right to cancel a confirmed booking in the event of circumstances beyond its control, including but not limited to structural damage, loss of water or power supply, or other events making the accommodation uninhabitable. In such cases, the full deposit and any amounts already paid will be returned to the guest without delay. The house's liability is limited to the amounts paid; it does not extend to consequential loss, travel costs, or other expenses.

6. Arrival and Departure

Standard arrival time is from 2:00 pm. Standard departure time is by 11:00 am. Guests arriving outside these hours should notify the house in advance so that arrangements can be made. Early arrival or late departure may be accommodated at the house's discretion and is not guaranteed.

On arrival, guests will be met by a member of staff who will introduce the accommodation and the house. A set of keys will be provided for the duration of the stay.

7. House Rules and Conduct

Selasih Manor is a private residential property shared by up to a small number of guests at any one time. The following rules apply to all guests and are asked for in the spirit of a quiet and orderly house.

7.1 Quiet Hours

Quiet hours are observed between 10:30 pm and 7:30 am. During this period, guests are asked to keep noise at a level that does not disturb others in the house. Music, gatherings, and external visitors are not permitted during quiet hours.

7.2 Visitors

Guests may receive day visitors at the house between 9:00 am and 8:00 pm. Visitors must be registered at arrival with the house manager. Overnight visitors are not permitted under any circumstances. Guests wishing to host a gathering of more than four people should arrange this in advance with the house.

7.3 Smoking

Smoking is not permitted anywhere within the main house, including all rooms, the dining room, and shared corridors. A designated outdoor area is available near the rear gate. The use of electronic cigarettes and vaporisers follows the same rules as smoking.

7.4 Pets

Pets are not permitted on the premises. This applies to all animals, including those kept in cages or carriers. Guests with assistance animals should contact the house before making a reservation.

7.5 Shared Areas

Guests have the use of the verandah, the garden, and (where applicable to the booked accommodation) the dining room and library. These areas are shared and guests are asked to treat them with consideration for others. The house staff maintain these areas daily; guests are asked not to rearrange outdoor furniture or remove items from shared spaces.

7.6 Kitchen

The main kitchen is a staff workspace and is not available for guest use, except in the case of the South Wing Apartment, which has its own small kitchen. Use of the apartment kitchen is the guest's responsibility; the house will not replenish consumables beyond the initial provision.

7.7 Parking

One vehicle parking space at the front of the house is available for guests on a first-come basis. This space cannot be reserved in advance. Street parking on Jalan Mahameru is subject to local authority rules; the house takes no responsibility for vehicles parked on the street.

8. Care of the Accommodation

Guests are responsible for the accommodation during their stay and are asked to leave it in the condition in which it was found. The house carries out a housekeeping service as agreed at the time of booking — typically every two days for stays of one week or more, and daily for the East Room.

Any damage to furnishings, fittings, or the property caused by a guest (including any accompanying person or visitor) is the guest's financial responsibility. The house will notify the guest of any damage claim within five working days of departure and will provide a reasonable account of costs incurred.

Guests are asked to report any defect or maintenance issue to the house staff promptly. Faults that arise through normal use and that are reported during the stay will be addressed without charge.

9. Liability

The house takes reasonable care to maintain the property in a safe and habitable condition. It does not, however, accept liability for loss or damage to guests' personal belongings, whether kept in the room, in shared areas, or in the parking space. Guests are advised to keep valuables secure and to arrange adequate personal travel insurance.

The house is not liable for any injury sustained on the premises that results from the guest's own conduct or from circumstances outside the house's reasonable control. Nothing in these terms limits liability in cases of negligence causing personal injury or death.

10. Privacy

Personal information provided at the time of enquiry or booking is handled in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (Malaysia). The house does not share guest information with third parties except where required to process a booking (such as providing bank details for transfer).

11. Governing Law

These terms are governed by the laws of Malaysia. Any dispute arising from a booking or stay at Selasih Manor is subject to the non-exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia. Where a dispute can be resolved informally, the house prefers to do so directly; guests are encouraged to contact us in the first instance.

12. Changes to These Terms

The house may revise these terms from time to time. The version that applies to a booking is the version in effect on the date the reservation is confirmed. The current version is always available at this address and is dated accordingly.

13. Contact

Questions about these terms, or matters arising during or after a stay, may be directed to:

We aim to respond to written correspondence within three working days.