✦ Legal

Privacy Policy

Last updated: 18 April 2025

Selasih Manor ("we", "us", "the house") is committed to handling the personal information of enquirers and guests with care and transparency. This policy explains what information we collect, how we use it, and what rights you have over it. The policy applies to information collected through this website and through direct communication with us.

Our operations are based at 64, Jalan Mahameru, 50480 Kuala Lumpur, Wilayah Persekutuan, Malaysia. We are subject to the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

Information you provide directly

When you use the enquiry form on this website or contact us by telephone or email, we may collect:

• Your name
• Your email address
• Your telephone number (if provided)
• The content of your message or enquiry
• Your preferred dates and the room you are enquiring about

Information collected automatically

When you visit this website, we may collect limited technical information such as your IP address, browser type, and the pages you visit. This is collected through cookies and similar technologies. See Section 5 for more detail on cookies.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiry about availability and rates
• To confirm and manage a booking once a deposit has been received
• To send you practical information about your stay (arrival instructions, house rules)
• To manage the contractual relationship between you and the house during your stay
• To comply with our legal obligations under Malaysian law

We do not use your information for unsolicited marketing. If you have stayed at the house and we wish to contact you about a future matter, we will ask for your consent first.

3. Legal Basis for Processing

We process your personal data on the following bases under the PDPA 2010:

• Consent: Where you have submitted an enquiry form or otherwise provided information voluntarily.
• Contract: Where processing is necessary to fulfil a booking or stay agreement.
• Legitimate interest: Where processing is necessary for the ordinary management of the property, including communications necessary to operate the house safely and responsibly.
• Legal obligation: Where we are required to retain certain records under Malaysian law.

4. Data Sharing and Third Parties

We do not sell your personal information to third parties. We do not share your information with advertisers or data brokers.

We may share limited information with:

• Our website hosting and email service providers, who process data on our behalf under data processing agreements
• Relevant Malaysian authorities, where we are legally required to do so (e.g., for guest register compliance)

We do not transfer your personal data outside Malaysia except where your enquiry originates from overseas and correspondence necessarily passes through international email infrastructure.

5. Cookies

This website uses cookies to remember your cookie preference and to collect limited analytics data about how the site is used. You can manage your cookie preferences using the banner displayed on your first visit, or by visiting our Cookie Policy page.

We use the following types of cookies:

• Essential cookies: Required for the site to function. Cannot be disabled.
• Analytics cookies: Optional. Help us understand how visitors use the site.
• Preference cookies: Optional. Remember your cookie consent choice.

6. Data Retention

We retain enquiry and booking information for a period of three years from the date of last contact or from the end of a stay, whichever is later. This allows us to handle any post-stay queries or disputes. After this period, data is deleted unless we are required by law to retain it for longer.

Guest register information required by local regulations is retained for the period specified under Malaysian law.

7. Data Protection Measures

We take reasonable steps to protect the information you provide. These include:

• Email communications handled over encrypted connections
• Guest information stored only on devices with password protection
• Paper records of bookings stored securely on the property
• Access to guest information limited to the house manager

8. Your Rights Under the PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to the processing of your information (where processing is based on consent)
• Request that we cease processing your information for direct marketing purposes
• Make a complaint to the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, write to us at [email protected]. We will respond within fourteen working days.

9. Third-Party Links

This website may contain links to external sites (such as Google Maps). We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and booking enquiry process are intended for adults aged 18 and over. We do not knowingly collect personal information from persons under 18. If you believe a minor has submitted information to us, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of the page will reflect any changes. We will not make material changes to how we use your information without notifying guests directly if they have an active booking.

12. Contact

For any privacy-related question or request:

Selasih Manor
64, Jalan Mahameru, 50480 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: [email protected]
Telephone: +60 3-2693 5814